Returns
RETURNS
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Our products are food items therefore we do not operate a return policy for food goods.
You can always contact us for any return questions at info@balmond.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, no items unwrapped from plastic shrinkwrap to avoid contamination and in its original packaging.. You’ll also need the receipt or proof of purchase.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@balmond.com.
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Our products are food items therefore we do not operate a return policy for food goods.
You can always contact us for any return questions at info@balmond.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, no items unwrapped from plastic shrinkwrap to avoid contamination and in its original packaging.. You’ll also need the receipt or proof of purchase.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@balmond.com.